It feels like an entire age has gone by since the world was ‘normal’. Some of us even have a hard time remembering how to eat at a restaurant, seeing the bottoms halves of peoples’ faces, or what it’s like standing in the middle of a crowded room. All negative effects aside, this global crisis has probably ended up teaching you more than you thought.
Think about it, within a matter of days, some of us went from working in a constantly buzzing office to zoom meetings and a home office on the couch. Not only did many of us overcome the challenge of rapidly adapting to a new working environment but we got to do it wearing sweatpants!
Collaboration also has looked much different in the past year. We used to gather around conference tables or wine and dine potential clients. Now with most people still isolating at home or unable to meet due to safety precautions, we have had to come up with out-of-the-box creative solutions to get our jobs done. Several companies embraced the challenge and with the aid of collaborative technology and creative minds, they were able to thrive during this challenging time. In fact, many SMBs (small and medium businesses) were able to expand their normal clientele through video conferences or expanded online ordering options.
No matter how your well business did during the pandemic, most of us could not have survived without the support of coworkers, employees, or partnerships with other businesses. Especially in times of uncertainty, we depend on these relationships to help keep our businesses thriving or just simply to put food on the table.
Vodigy is one of those businesses you can depend on. We strive to be the best at supporting all your technology needs and helping your business perform at it’s best. Take a look below at a few ways we support our clients. Know that we work hard to provide each of you with the superior service that your business deserves.
Service with a smile (even though you cannot see it under our masks).
Superior service means a lot of things and being easily accessible is one of them. At Vodigy, we provide several means of communicating with us. The first and easiest is through our email ticketing system. We provide each of our clients with a direct email address to our ticketing system that automatically creates a case once you hit send. Our team is then directly alerted, and we can get to work right away. Of course, you can always reach us by telephone too. Our helpdesk is always ready to take your call and get you the exact support you need.
We know what some of you are thinking and how sometimes the word ‘helpdesk’ can spark anxiety. We promise you it is nothing like the experience of phoning into a large call center or spending hours waiting on hold. At Vodigy we employ a small team of experts with a vast amount of knowledge who are always happy to take your call. An additional benefit of having a small team is that when you call in, you can expect to speak with someone who already knows the details of your environment and often you will end up working with the same person on a regular basis.
This also helps us to get to know you as client and business more effectively. Once we get to know you, we also get know what exactly your technology environment needs and how we can best help you succeed.
Why doesn’t technology break down on MY schedule?
It is always a wonder how technology seems to know the exact moment you need it the most before it decides to cause trouble. Even worse is when an issue happens outside of business hours. At that point, you are faced with a few choices. You can either pay an exorbitant fee to have someone come out to assess the situation or you wait until operating hours to get it fixed. This is not only frustrating on an emotional level but can cause issues with productivity if your equipment is not working properly.
With all this in mind, Vodigy has created an after-hours notification service that allows our clients to get a hold of us when you need us the most. While it may differ per service agreement, Vodigy can be there to assist within four hours for regular onsite help and in 30 minutes in emergency cases.
Automatically automating automations.
When you are shopping around for an MSP (managed service provider), what services are most important to you? As we visit and set-up new clients, we are constantly hearing about two concerns: security and data back-up. We assure you that Vodigy handles these items with the utmost diligence and care.
Cyberattacks are unfortunately something that will never go away. As soon as security loopholes and bugs are fixed, cybercriminals get to work on breaking through again. This being the case, at Vodigy we pride ourselves on keeping up to date with the latest in security updates and protocols. We also run automated security checks around the clock to sus out any security loopholes before they can be exploited by cybercriminals. This way you can rest assured that your company data is being securely kept.
We are especially fluent in the language of Endpoint Security and just how important it is to any SMB. In the end, no business is completely safe cyberattacks. You can read more here.
We take just as much pride in our cloud-based solutions as we do in our security. Vodigy has aligned itself with Microsoft in utilizing the cloud as the first approach to today’s business challenges. We also offer many options to use the cloud as a secure back-up for your data and applications.
We are here for you.
This is what Vodigy is here for. We want to be your go-to technology resource, your knights in cybersecurity armor, and most of all – we want you to know you can depend on us. It does not hurt to look at what Vodigy has to offer and with our free technology assessment, you are under absolutely no obligation. Give us a chance to build a great relationship together and reach out today.
We look forward to hearing from you.
