If your small business has made the leap to VoIP, congratulations! You’re now experiencing a simpler, faster, easier, more robust business phone system.
Since VoIP makes use of the cloud, and runs on the internet, it offers many more functions than a traditional business phone system. You’re likely already using some of these functions, like virtual assistants and cloud-based voicemail storage.
You should know, though, that there are many kinds of software that you can integrate with your VoIP system. This software can expand your VoIP’s capabilities, help you eliminate some of your other software, and improve your business’s productivity.
Here are our top picks for software that expand your VoIP’s reach.
1) CRM
CRM, or customer relationship management software, can integrate with VoIP to provide a more customized experience. For example, when a customer calls you, and you have a CRM integrated with your VoIP, you will immediately see that customer’s call history, what they’ve purchased, support tickets, and more. Having that information available allows your sales representative to provide a more in-depth, tailored experience to your customers — and more quickly addresses their needs.
2) Cloud Backup Storage
Having a cloud backup solution integrated with your VoIP can provide numerous benefits. In addition to never losing track of your customers’ phone numbers, call-logs, and messages, cloud backup allows for a nearly unlimited amount of storage. Depending on the program that you use, customer records and identities will also be easily searchable, so customer service representatives can replay important calls.
3) Human Resource Software
When interviewing, hiring, and onboarding a candidate, it can be difficult to keep track of all of the various information involved. By integrating HR software with your VoIP, you can help attach phone interviews to job seeker’s identities. Keep track of recorded phone interviews, candidate contact information, and notes all in one central place.
4) Project Management Software
Today, it can be more and more difficult to get all team members engaged on a project. Integrating project management software with your VoIP system can help managers stay aware of important tasks, delegate effectively, and record meetings in one central software. By using a VoIP, you can also engage all of your team members, regardless of location, on business calls. This capability is especially helpful for businesses that have remote workers.
How to Integrate Software with your VoIP
In order to get the most out of your VoIP and its accompanying software, you should consult a software integration specialist. Besides making recommendations for what software you should buy, these specialists can help explain all of the features, walk you through set-up, and create simple systems that allow you to access all of your business’s pertinent information.
If you’re exploring integration on your own, be sure to ask the sales representatives involved in your software purchasing decisions what programs the software integrates with. If you have an existing VoIP system, ask if the software will integrate with it, and if the company will provide someone to assist you in setting it up.
Vodigy Software is a trusted custom software provider to the St. Paul and Minneapolis area. We specialize in providing expert guidance and assistance to businesses. If you would like help with integrating your VoIP and other software, contact us today!
