One of the primary factors behind your company’s success is communication. Even with technological innovations like email, social media, and smartphones, a good ‘ol fashioned phone call is still the best sales tool.
However, Voice over Internet Protocol (VoIP) has created opportunities to upgrade your phone systems without negatively impacting call reliability or clarity. Reputable service providers can provide everything from new features to astounding cost savings for a low monthly fee.
What benefits can VoIP offer your firm?
Upgrading your organization’s conventional landline telephones to VoIP can make your day at the office easier, safeguard the company’s sensitive information, boost productivity, and bring down costs. Let’s examine these perks in detail.
Affordability
Conventional phone companies rely on a complex system of cables that stretch across the country and are expensive to modify. From construction limitations to industry regulations, these expenses add up quickly and are passed onto subscribers and consumers.
Since VoIP uses the internet to route phone calls, phoning a long-distance number is no different than sending an email with an audio recording attached. There are no surcharges for “special” calls and phone lines can be added as easily as creating a new email account. Small- to medium-sized businesses (SMBs) that upgrade their phone systems to VoIP can cut their call costs by as much as 40%.
Traditional telephone vendors also levy additional charges for features like caller ID, voicemail, and call waiting. But with VoIP, these and other perks are usually included in your monthly fee. You can select the extra features your business needs and customize the plan, so you don’t pay for perks you don’t use.
Flexibility
VoIP lets you connect to one number from multiple desktop and mobile devices so you can make and receive calls and check voicemails wherever you are. This is as easy as downloading and installing an app and interacting with a user-friendly interface. If you carry your laptop to a coffee shop during your lunch break or a meeting, you can receive or make calls with a soft phone program.
Using a VoIP-enabled phone system also lets you customize call forwarding in a variety of ways. For example, calls made to a work phone number can cause several devices to ring simultaneously, so they are answered as quickly as possible.
Alternatively, the call can ring through a group of phones one at a time, which is great for sales teams where individuals get caught up in meetings. If there is no one around to answer, the call can be routed to a special voicemail box. There’s even a feature to automatically convert recorded voicemails into audio files that are forwarded to your email. This will free you from calling the office from time to time to check on your voicemail when you’re out.
Productivity
Your workforce can be more productive with the use of VoIP technology than was possible with traditional phones. Features like mobile apps, desktop software, and call forwarding will cut down on hold time because employees can answer calls from anywhere. Perks like conference calls and video calls also make it a breeze to hold business meetings and kick off new projects no matter where everyone is located.
Most IT vendors provide the option to merge your CRM (customer relationship management) programs with your VoIP phone system to streamline information collection and analysis. When you get an email that has a phone number in it, you can click on it to instantly view all the calls made from your company to that number.
Security
Phone calls — whether of the landline or VoIP variety — are susceptible to eavesdropping. However, VoIP providers constantly monitor and update your solution, making them far safer than traditional phones. Because VoIP data can be encrypted with a virtual private network (VPN), it prevents hackers and eavesdroppers from listening in.
Has your business made the switch yet?
Allow Vodigy Networks to show you how VoIP can help you reach customers easier and faster. Get in touch with us today so we can assist you in getting your new VoIP system set up!
